Complaints Policy

We want every interaction with Los Angeles Water Damage to be helpful and respectful. If something went wrong, we want to hear about it.

How to Make a Complaint

Email [email protected] with a description of what happened, the date, and how we can reach you. We aim to acknowledge complaints within 2 business days and respond in full within 10 business days.

Complaints About Restoration Work

Concerns about work performed at your property should also be raised with the company that performed it. In California, complaints about licensed contractors can additionally be directed to the Contractors State License Board (CSLB).

Our Commitment

Every complaint is reviewed, and we use what we learn to improve how we respond to water damage emergencies across Los Angeles.